Question 1

Does the private car charter include fuel, parking fees, and driver tips?

Accepted Answer

Most packages include fuel and driver fees, but parking and tolls are usually paid by the passenger upon arrival.

Question 2

Can I request a specific car model or luxury vehicle for my trip?

Accepted Answer

Yes, you can request specific models like Avanza, Innova, or luxury Alphard. Availability depends on prior booking.

Question 3

Is it possible to use the charter for long-distance trips to Malang or Bromo?

Accepted Answer

Absolutely. We offer intercity charters for trips to Malang, Bromo, or Madura with flexible hourly or daily rates.

Question 4

How do I arrange an airport pickup from Juanda International Airport?

Accepted Answer

Provide your flight details during booking. Your driver will meet you at the arrival hall holding a name sign.

Question 5

Are there any hidden costs if I extend my rental duration unexpectedly?

Accepted Answer

Overtime fees apply if you exceed the agreed hours. Please communicate with your driver to confirm the extra rate.

Question 6

Can the driver assist with luggage and navigating local tourist spots?

Accepted Answer

Yes, drivers are professional, assist with your luggage, and can provide basic local recommendations and navigation.

Best Surabaya Private Car Rental & Local Tour Service

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