TourTeller

Company

About UsBlogContact Us

Our socials

FacebookInstagramYoutubePinterestTikTok

Support

FAQsTerms of UsePrivacy Policy

© TourTeller 2025. All rights reserved.

TourTeller
search
Home/USA/New York/New York City/National September 11 Memorial & Museum

Experience the National September 11 Memorial & Museum

Pay tribute and find profound connection at the National September 11 Memorial & Museum in New York City. This essential NYC attraction offers a deeply moving experience through immersive museum tours and guided walking tours that honor the lives lost. Explore historic landmarks, witness architectural marvels, and engage with powerful storytelling in the heart of Manhattan. Whether you choose a private guided tour for a personal reflection or a group sightseeing experience, our curated selection of New York City tours ensures a respectful and educational visit. Book your unforgettable journey through history today.

4.88/5 avg ratingFrom $29 per person91 unique experiences92% free cancellation

At a glance

Tour Price

Tour Price

$68–$335 typical

Median price is $125, with a wide range from $29 to $1,187

Rating

Rating

4.88★ average

Based on 39,895 pooled reviews with 89% positive sentiment

Tour Duration

Tour Duration

2–7 hours typical

Median duration is 3.5 hours

Booking Tip

Booking Tip

Book in advance

20% of tours are flagged likely to sell out

Tour Type

Tour Type

Walking & Cultural

73% are walking tours and 82% focus on cultural themes

Flexibility

Flexibility

92% free cancellation

Most options also offer instant confirmation

91 Products

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

5 hrsEco-FriendlyFree cancellation
4.87 (4,998 reviews)
94.17%
5.83%
OutstandingGreat all access tourknowledgeable
Viator
$109
Book now
View Details
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Summary

Don't just see the landmarks; understand the legacy. This all-encompassing experience provides a chronological journey through one of history’s most significant days and the resilience that followed. Led by a local guide with personal ties to the events, you will explore the hallowed grounds of the ...

Inclusions
  • Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
  • Self-guided tour of the lobby of Freedom Tower with the film “Voices”
  • Visit to the meaningful sites of Ground Zero
  • Moment of reflection at the “Reflecting Absence” fountains
  • A local guide who shares stories about their personal connection to 9/11
  • Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
  • 9/11 Museum small-group guided tour (if you choose the VIP option)
Itinerary
  • The National 9/11 Memorial & Museum
  • One World Observatory
Good to know
  • Wheelchair accessible, Infants and small children can ride in a pram or stroller, Service animals allowed, Public transportation options are available nearby, Transportation options are wheelchair accessible, Suitable for all physical fitness levels, Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific, We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked., Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund, Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket

9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket

4 hrsFree cancellation
4.83 (6,707 reviews)
96.22%
3.78%
FantasticGreat Tourhighly recommend
Viator
$29
Book now
View Details
9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket
Summary

In remembrance of the tragic events that took place on September 11, 2001, visit the landmarks of Ground Zero, including the National September 11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just...

Inclusions
  • Optional upgrade to discover the artifacts in the 9/11 Museum with your skip-the-line ticket
  • Tour of Ground Zero, including outside St. Paul’s Chapel
  • Tales of heroism, tragedy, and resilience to enrich your visit
  • Guided visit to the 9/11 Memorial
  • 9/11 Museum small-group guided tour (if you choose the VIP option)
  • New York City guide with a personal connection to 9/11
Exclusions
  • Gratuities
Itinerary
  • The National 9/11 Memorial & Museum
Good to know
  • Wheelchair accessible, Infants and small children can ride in a pram or stroller, Service animals allowed, Public transportation options are available nearby, Transportation options are wheelchair accessible, All areas and surfaces are wheelchair accessible, Suitable for all physical fitness levels, A moderate amount of walking is involved. Please wear comfortable shoes, Please dress appropriately and bring layers in case of cold weather, 9/11 Museum admission is NOT included unless option is selected at time of booking, Children 3 and under free with paid adult ticket, We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

9/11 Memorial Tour with Optional Museum and One World Access

9/11 Memorial Tour with Optional Museum and One World Access

5 hrsEco-FriendlyFree cancellation
4.98 (683 reviews)
97%
3%
ImpressiveWe can only recommend this tourHighly recommended
Viator
$29$36
Book now
View Details
9/11 Memorial Tour with Optional Museum and One World Access
Summary

Explore Ground Zero and the 9/11 Memorial on a powerful guided tour that brings history to life. Hear firsthand stories of resilience and heroism. Walk past St. Paul’s Chapel, visit the FDNY 10 House, see the Survivor Tree, and stand by the 9/11 Memorial Pools where the Twin Towers once stood with ...

Inclusions
  • One World Observatory Access (if option is selected)
  • Stories of Heroism & Resilience
  • Expert NYC Tour Guide
  • 9/11 Museum Access (if option selected)
  • Ground Zero & 9/11 Memorial Guided Tour
Exclusions
  • Tour Guide inside the Museum or Observatory
Itinerary
  • The Oculus
  • One World Trade Center
  • The National 9/11 Memorial & Museum
  • One World Observatory
Good to know
  • Wheelchair accessible, Infants and small children can ride in a pram or stroller, Service animals allowed, Public transportation options are available nearby, Transportation options are wheelchair accessible, All areas and surfaces are wheelchair accessible, Suitable for all physical fitness levels
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

New York in One Day Guided Sightseeing Tour

New York in One Day Guided Sightseeing Tour

6 hrsEco-FriendlyFree cancellation
4.77 (13,531 reviews)
91.7%
8.3%
Goodrecommend this tourVery knowledgeable guide
Viator
$99
Book now
View Details
New York in One Day Guided Sightseeing Tour
Summary

Experience the best of New York City with a knowledgeable, licensed tour guide by your side. Our guides will make your journey unforgettable as they hop off the bus at each stop, giving you an exclusive and personalized sightseeing experience. Relax in the comfort of our climate-controlled tour bus...

Inclusions
  • The Staten Island Ferry
  • Expert Local Tour Guide Narrative
  • Bottled Water on Buses
Exclusions
  • Hotel pickup and drop-off not included
  • Lunch
Itinerary
  • Times Square
  • Central Park
  • Rockefeller Center
  • St. Patrick's Cathedral
  • Flatiron Building
  • Fifth Avenue
  • Madison Square Park
  • New York Public Library - Stephen A. Schwarzman Building
  • Trinity Church NYC
  • Gansevoort Liberty Market
  • The National 9/11 Memorial & Museum
  • New York Harbor
  • Statue of Liberty
Good to know
  • Infants and small children can ride in a pram or stroller, Service animals allowed, Public transportation options are available nearby, Infants are required to sit on an adult’s lap, Not recommended for travelers with spinal injuries, Not recommended for pregnant travelers, Not recommended for travelers with poor cardiovascular health, Travelers should have at least a moderate level of physical fitness, Seats are assigned on a first-come first-served basis so please arrive 20 - 30 minutes before tour's departure time for a timely check in, If you're driving and need to park your vehicle - the closest garage parking is at 140 W 51st St, NY, NY 10020 and at 209 W 51st St, NY, NY 10019, The tour will be an even amount of walking and riding on the bus. (approx.), Please note that we do NOT provide pick-up and drop-off service for this tour, Convertible buses switch from open-tops to glass-tops between October and March due to colder temperatures
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

NY Helicopter Tour: Manhattan Highlights

NY Helicopter Tour: Manhattan Highlights

15 minsFree cancellation
4.75 (1,300 reviews)
86.42%
13.58%
amazing experiencebreathtakinggreat to see
Viator
$272
Book now
View Details
NY Helicopter Tour: Manhattan Highlights
Summary

Experience Manhattan from a breathtaking new perspective on a 12-15 minute NYC helicopter tour with HeliNY! Your helicopter ride will lift off from downtown Manhattan and fly past iconic New York City landmarks such as the Statue of Liberty, the Empire State Building, Times Square, and Central Park ...

Inclusions
  • Heliport Landing & Facility Fees (No unexpected fees upon arrival for a smooth & pleasant check-in!)
  • Shared Helicopter Flight (shared experience with other travelers)
  • Fuel surcharge
  • Live commentary on board, Floor to ceiling windows, Climate controlled cabin
Exclusions
  • Hotel pickup and drop-off
  • Souvenir photos (available for purchase!)
Itinerary
  • HeliNY
  • Brooklyn Bridge
  • Brooklyn
  • Governors Island
  • New York Harbor
  • Statue of Liberty
  • Ellis Island
  • Downtown Manhattan (Downtown)
  • One World Trade Center
  • The National 9/11 Memorial & Museum
  • Empire State Building
  • Chrysler Building
  • Little Island
  • Intrepid Museum
  • Chelsea Piers Sports & Entertainment Complex
  • Rockefeller Center
  • The Vessel
  • Hudson Yards
  • Madison Square Garden
  • One Vanderbilt
  • Times Square
  • Central Park Tower
  • Central Park
Good to know
  • Wheelchair accessible, Service animals allowed, Public transportation options are available nearby, Infants are required to sit on an adult’s lap, Transportation options are wheelchair accessible, All areas and surfaces are wheelchair accessible, Suitable for all physical fitness levels, Due to comfort and weight / balance of the aircraft, passengers weighing more than 275 lbs (124 kg) may be unable to fly. If passengers require a seat belt extender they will not be able to attend., A current, valid, government-issued photo ID is required on the day of travel., All bags are subject to inspection. Complimentary lockers are available to hold belongings while flying., Children must be accompanied by an adult. Children under 2 must sit in an adults lap at no charge., All passengers are required to sign a waiver prior to flying.
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

NY Helicopter Tour: Ultimate NYC Sightseeing

NY Helicopter Tour: Ultimate NYC Sightseeing

20 minsFree cancellation
4.75 (1,158 reviews)
88.59%
11.41%
best experience everabsolutely amazingAmazing views
Viator
$319
Book now
View Details
NY Helicopter Tour: Ultimate NYC Sightseeing
Summary

Experience Manhattan from a breathtaking new perspective on a 17-20 minute NYC helicopter tour with HeliNY! Your helicopter ride will lift off from downtown Manhattan and fly past iconic New York City landmarks such as the Statue of Liberty, the Empire State Building, Times Square, and Central Park,...

Inclusions
  • Heliport Landing & Facility Fees (No unexpected fees upon arrival for a smooth & pleasant check-in!)
  • Shared Helicopter Flight (shared experience with other travelers)
  • Fuel surcharge
  • Live commentary on board, Floor to ceiling windows, Climate controlled cabin
Exclusions
  • Souvenir photos (available to purchase!)
  • Hotel pickup and drop-off
Itinerary
  • Brooklyn Bridge
  • Brooklyn
  • Governors Island
  • New York Harbor
  • Statue of Liberty
  • Ellis Island
  • Downtown Manhattan (Downtown)
  • One World Trade Center
  • The National 9/11 Memorial & Museum
  • Empire State Building
  • Chrysler Building
  • Little Island
  • Intrepid Museum
  • Chelsea Piers Sports & Entertainment Complex
  • Rockefeller Center
  • Hudson Yards
  • The Vessel
  • Madison Square Garden
  • One Vanderbilt
  • Times Square / Theater District
  • Central Park Tower
  • Central Park
  • Columbia University
  • George Washington Bridge
  • Yankee Stadium
  • Palisades
Good to know
  • Wheelchair accessible, Service animals allowed, Public transportation options are available nearby, Infants are required to sit on an adult’s lap, Transportation options are wheelchair accessible, All areas and surfaces are wheelchair accessible, Suitable for all physical fitness levels, Due to comfort and weight / balance of the aircraft, passengers weighing over 275 lbs may be unable to fly. If passengers require a seat belt extender they will not be able to attend., A current valid government issued photo ID is required on the day of travel., All bags are subject to inspection. Complimentary lockers are available to hold belongings while flying., Children must be accompanied by an adult. Children under 2 must sit in an adults lap at no charge., All passengers are required to sign a waiver prior to flying.
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

9/11 Memorial Museum Admission Ticket

9/11 Memorial Museum Admission Ticket

2 hrsFree cancellationLikely to sell out
4.74 (6,539 reviews)
81.34%
18.66%
beautifulheartbreakinghighly recommend
Viator
$36
Book now
View Details
9/11 Memorial Museum Admission Ticket
Summary

The 9/11 Memorial Museum in Lower Manhattan preserves the history of the attacks on the World Trade Center, and documents the significance of those events through building remnants, personal artifacts, first-person accounts and multimedia displays. With this admission ticket, take a self-guided tour...

Inclusions
  • Timed Admission Ticket to the 9/11 Memorial Museum
Exclusions
  • Food and drinks
Itinerary
  • The National 9/11 Memorial & Museum
Good to know
  • Wheelchair accessible, Infants and small children can ride in a pram or stroller, Service animals allowed, Public transportation options are available nearby, Transportation options are wheelchair accessible, All areas and surfaces are wheelchair accessible, Suitable for all physical fitness levels, Children ages 6 and under are free, All visitors will be screened by airport-style security, No re-entry is allowed after exiting the building, Photography is permitted for private, non-commercial use only, Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room, The use of cell phones for conversation is prohibited in exhibition spaces and theater
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

New York 9/11 Memorial Tour with Optional One World Observatory

New York 9/11 Memorial Tour with Optional One World Observatory

3 hrsEco-FriendlyFree cancellation
4.84 (641 reviews)
93.07%
6.93%
excellenta must tourgreat guide
Viator
$29
Book now
View Details
New York 9/11 Memorial Tour with Optional One World Observatory
Summary

This moving and evocative tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. This historic church was miraculously unharmed when the Twin Towers fell despite being only a block away. You'll then walk to ...

Inclusions
  • Self-guided tour of the lobby of Freedom Tower with the film “Voices”
  • Visit to the meaningful sites of Ground Zero
  • Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC
  • A local guide who shares stories about their personal connection to 9/11
  • Moment of reflection at the largest man-made waterfalls on the continent
Exclusions
  • Gratuities
  • 9/11 Museum (upgradable on site depending on availability)
Itinerary
  • St. Paul's Chapel
  • The National 9/11 Memorial & Museum
  • One World Observatory
Good to know
  • Wheelchair accessible, Infants and small children can ride in a pram or stroller, Service animals allowed, Public transportation options are available nearby, Transportation options are wheelchair accessible, All areas and surfaces are wheelchair accessible, Suitable for all physical fitness levels, Comfortable walking shoes are recommended, Tour is wheelchair accessible, Please dress appropriately and bring layers in case of cold weather, One World Observatory entrance is NOT included unless option is selected at time of booking, Children 5 and under free with paid adult ticket, Also note, in case you are approached by street booksellers, they are not affiliated with us
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

New York Private 9/11 Memorial Tour with Optional Museum Ticket

New York Private 9/11 Memorial Tour with Optional Museum Ticket

4 hrsSkip the linePrivate tourFree cancellation
4.95 (281 reviews)
96.62%
3.38%
OUTSTANDINGGreat tourrecommend
Viator
$199
Book now
View Details
New York Private 9/11 Memorial Tour with Optional Museum Ticket
Summary

The terrorist attack in New York on September 11, 2001 is one of the most important events in the city’s history, and you can gain a deeper understanding of this tragic day on this private tour. Visit the landmarks of Ground Zero, including the National September 11 Memorial, with a guide who has a ...

Inclusions
  • Optional upgrade to discover the artifacts in the 9/11 Museum with your skip-the-line ticket
  • New York City private guide with a personal connection to 9/11
  • Tour of Ground Zero, including outside St. Paul’s Chapel
  • Tales of heroism, tragedy, and resilience to enrich your visit
  • Guided visit to the 9/11 Memorial
Exclusions
  • Gratuities
Itinerary
  • St. Paul's Chapel
  • The National 9/11 Memorial & Museum
Good to know
  • Wheelchair accessible, Infants and small children can ride in a pram or stroller, Service animals allowed, Public transportation options are available nearby, Transportation options are wheelchair accessible, All areas and surfaces are wheelchair accessible, Suitable for all physical fitness levels, A moderate amount of walking is involved. Please wear comfortable shoes., Please dress appropriately and bring layers in case of cold weather., 9/11 Museum admission is NOT included unless option is selected at time of booking., There is airport style security at the 9/11 Museum. All large bags must be checked., Children 5 and under free with paid adult ticket, Our guided tour is 90 minutes. You can also add on a visit to the 9/11 Museum, which takes about two hours. Please note, if you have booked our 2pm guided tour with Museum access, your Museum visit will be limited to 90 minutes due to the Museum’s 5pm closing times
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Explore NYC Tour

Explore NYC Tour

6 hrsEco-FriendlyFree cancellationLikely to sell out
4.87 (386 reviews)
Viator
$99
Book now
View Details
Explore NYC Tour
Summary

Small Bus Tours NYC offers a more personal and immersive way to experience New York City, giving each guest the individualized attention larger tour companies can’t provide. This fully guided tour combines comfortable bus travel with short, curated walking stops—while your bus conveniently waits for...

Inclusions
  • Expert Native New Yorker Tour Guide
  • Round trip Ferry tickets
  • 1 hour Boat Ride By The Statue of Liberty
  • Free Water on Bus
  • We pass by Empire State Building, The village, Soho, China Town, Central Park, Times Square and more
  • We stop at 9/11 memorial, Brooklyn Bridge. Washington square park and grand central terminal.
  • Luxury Tour Bus with lavatory, Free WiFi and charging station
  • 40 minute lunch.
Exclusions
  • We do not pay for your lunch
Itinerary
  • Times Square / Theater District
  • Chelsea
  • Washington Square Park
  • Empire State Building
  • Greenwich Village
  • Chinatown
  • SoHo
  • Noho
  • Brooklyn Bridge
  • Statue of Liberty
  • The National 9/11 Memorial & Museum
  • Central Park
Good to know
  • Infants and small children can ride in a pram or stroller, Service animals allowed, Public transportation options are available nearby, Infants are required to sit on an adult’s lap, Suitable for all physical fitness levels, Infants sit on laps
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

...

Pairs well with

Landmarks travelers visit on the same route as National September 11 Memorial & Museum.

One World Trade Center
Learn more

One World Trade Center

150 m away ‱ from $4.65

One World Observatory
Learn more

One World Observatory

200 m away ‱ from $1.14

St. Paul's Chapel
Learn more

St. Paul's Chapel

250 m away ‱ from $6

Brookfield Place
Learn more

Brookfield Place

300 m away ‱ from $24

Frequently Asked Questions

Get answers to the most common questions travelers ask before visiting.

Across the booking platforms we compare, prices range widely from around $29 to $1,187, with most options falling between $68 and $335. The median price sits at $125. This spread reflects different tour types and inclusions, from self-guided entry to multi-hour guided experiences with additional sites or services. Booking ahead is worth considering, since about one in five options are flagged as likely to sell out.

Walking tours dominate the options we compare, making up about 73% of the tours available. Beyond that, roughly a third are sightseeing tours, and smaller shares include museum-focused tours, boat tours, and helicopter tours. Most tours are guided experiences (80% of options), though a significant share, 45% of the options we compare, are private tours rather than group experiences. This variety means solo travellers, families, and groups can all find a format that suits them.

A professional guide is included in most options we compare, featured in 81% of tours. Entry to the museum itself comes with about 16% of the options, so check what's covered when you book. Smaller shares include hotel pickup and drop-off (10% of options), museum access specifically (8%), and all-inclusive pricing with fees and taxes (7%). Most tours are 2 to 7 hours long, with a typical duration around 3.5 hours.

Skip-the-line access is rare among the options we compare, available in only a small handful (2% of tours). If avoiding queues is a priority, it's worth filtering for this feature when booking, or consider visiting during quieter times of day. Most tours don't include this perk, so expect standard entry procedures.

Reviews across booking platforms are overwhelmingly positive, with an average rating of 4.88 stars across nearly 40,000 combined reviews. Reviewers consistently highlight knowledgeable guides, moving experiences, and the importance of the site itself. The cultural and historical themes dominate, with 82% of options tagged as cultural experiences and 73% as historical. This is a landmark most travellers find deeply meaningful and worth the time to explore thoughtfully.

Tours are available in 8 languages: English, Spanish, German, French, Italian, Portuguese, Japanese, and Russian. This range means non-English speakers and international visitors have solid options for guided experiences across the booking platforms we compare.

Cancellation policy is a strong point here: 92% of the options we compare offer free cancellation, and 92% also provide instant confirmation when you book. This flexibility means you can secure your spot without financial risk if your plans shift.

Use the MTA subway system for most travel. Get a MetroCard for multiple trips. Buses, taxis, and bike-share services are also convenient options throughout the city.

Budget $15-30 for casual meals, $40-80 for mid-range restaurants. Food carts offer cheap options under $10. Fine dining can exceed $100 per person.

Chelsea for galleries, Lower East Side for museums and street art, Upper West Side for cultural institutions, Brooklyn for contemporary art. Each offers unique experiences.

New York City TourCentral Park Pedicab TourCentral Park Bike TourStatue of Liberty and Ellis Island Tour9/11 Memorial TourLower Manhattan Walking TourGreenwich Village Food TourNYC Airport Transfer - New York CityCentral Park Horse Carriage RideStatue of Liberty TourHarlem Walking TourNew York City Sightseeing Cruise